Report abuse
MatrisAI hosts independent stores, booking sites and websites, each run by its own business. If you have found one that is breaking the law or our Acceptable Use rules, please tell us so we can investigate.
Abuse report
support@matris.aiUse the subject line "Abuse report: <site URL>". We acknowledge new reports within one business day and act faster on serious cases.
What to include
- The exact URL of the page or site you are reporting.
- A short description of why it is abusive and which rule it violates (illegal goods, scams, malware, phishing, counterfeit, copyright or trademark infringement, and so on).
- Evidence: screenshots, archived page links, or any documentation that supports your claim.
- For copyright or trademark complaints, the information required by your jurisdiction (a DMCA-style notice, an identification of the protected work, your good-faith statement, and your contact details).
- Your name and contact email. Anonymous reports are accepted but we may not be able to follow up if we have questions.
What happens next
- We confirm receipt of your report.
- We investigate. For clear-cut cases (child sexual abuse material, ongoing phishing, active malware) we take the site offline immediately.
- For borderline cases we may contact the site operator and give them an opportunity to respond before taking action.
- We notify you when the report is resolved.
What we will not do
- We do not act on price-comparison disputes or business rivalries.
- We do not act on content that you simply disagree with; there has to be a violation of law or of our Acceptable Use rules.
- We do not share the reporter's identity with the operator of the reported site unless required by law.