MatrisAIBack to matris.ai

Terms of Service

Effective as of May 27, 2026

Welcome to MatrisAI. These Terms of Service ("Terms") govern your access to and use of the MatrisAI website (matris.ai), the merchant dashboard, the per-shop storefront and admin runtimes, the public APIs, and any related products or services we make available (collectively, the "Service"). By creating an account, signing in, or otherwise accessing the Service, you agree to these Terms. If you do not agree, do not use the Service.

These Terms are entered into between you and MatrisAI, LLC, a limited liability company headquartered at 2261 Market Street STE 85635, San Francisco, CA 94114, United States, the operator of the Service ("MatrisAI", "we", "us").

1. Accounts and eligibility

You must be at least 18 years old and capable of entering into a binding contract to use the Service. You are responsible for keeping your credentials confidential and for all activity that occurs under your account. Notify us immediately at support@matris.ai if you suspect any unauthorised use of your account.

If you sign up on behalf of a company, you represent that you have authority to bind that company to these Terms, and "you" refers to both you personally and the entity.

2. The Service

MatrisAI is a software-as-a-service platform that lets you provision online stores and AI-generated presentation websites from a single dashboard. Depending on your plan, the Service may include order management, inventory and stock sync across sales channels, content management, hosting on a global edge network, transactional email, billing automation, and related merchant tooling.

Available features and quotas are described on the pricing page at matris.ai and apply to your current subscription tier. We may add, change or remove features at any time without prior notice, provided that no material feature promised to a paying tier is removed without a reasonable replacement or refund where applicable.

3. Your content and your end-customers' data

You retain ownership of all content you submit to the Service, including product catalogues, copy, media, customer records and order history ("Your Content"). You grant us a worldwide, royalty-free, non-exclusive licence to host, copy, transmit, display, adapt and otherwise process Your Content only as needed to operate, maintain, secure and improve the Service for you.

You are solely responsible for Your Content and for ensuring that you have the rights to upload, store and serve it through the Service, including all rights necessary to collect, process and store any personal data of your end-customers. Where applicable laws (including the GDPR) require it, you are the data controller for your end-customers' personal data and MatrisAI acts as your data processor; the data processing terms in our Privacy Policy form part of these Terms.

4. Acceptable use

You will not, and will not allow anyone else to:

  • use the Service in violation of any applicable law, regulation or third-party right;
  • sell or facilitate the sale of goods or services that are illegal in the buyer's or seller's jurisdiction, including counterfeit, infringing, fraudulent or stolen items;
  • use the Service to host or distribute malware, phishing pages, scams, deceptive content, content depicting child sexual abuse or exploitation, or content that incites violence;
  • attempt to gain unauthorised access to the Service, other accounts, or the underlying infrastructure, including by scanning, scraping, probing, reverse-engineering or exploiting any vulnerability;
  • interfere with the Service, including by overloading, flooding, or denying access for other users; or by exceeding the request or usage quotas of your plan in a way designed to evade billing;
  • use the Service to send unsolicited bulk email, SMS or other messages, or to operate any business that violates anti-spam law (CAN-SPAM, CASL, GDPR ePrivacy and equivalents);
  • use the Service to train machine-learning models on data obtained from third parties without their permission;
  • remove, hide or interfere with attribution, branding or security notices that the Service produces, except as expressly permitted by the whitelabel features of your subscription tier.

We may suspend or terminate accounts that violate this Acceptable Use section without notice. Confirmed cases of child-sexual-abuse material, terrorism content, or unambiguous fraud will be reported to law enforcement.

5. Subscriptions, billing and refunds

Paid subscriptions begin on the date you activate a tier and renew automatically on a monthly or yearly cycle depending on the plan you choose. Prices are listed in EUR; local currency conversion is handled by our payment processor.

You may cancel at any time from the billing section of your dashboard. Cancellation takes effect at the end of the current paid period; we do not refund unused portions of an active period unless required by applicable law (in particular by consumer-protection rules of the European Union).

Usage-based charges (extra requests above the included quota, extra transactional emails, etc.) are billed at the rates listed on the pricing page in effect at the time the usage occurred, prorated on your billing cycle anniversary.

We may update pricing with at least 30 days' advance notice for existing paying customers. If you do not accept the new price, you may cancel before the new price takes effect.

6. Free trial

We may offer a free trial of paid features. The trial expires after the period stated when you activate it and does not automatically convert to a paid subscription unless you supply payment details. We may remove or change the free trial at any time without notice.

7. Suspension and termination

We may suspend or terminate your access to the Service if (a) you breach these Terms, (b) your account is more than 30 days past due on payment, (c) we are required to do so by law or court order, or (d) continued provision of the Service to you would expose MatrisAI or other customers to significant risk. Where reasonable we will give you notice and an opportunity to cure first.

On termination we will delete Your Content from the Service after a grace period of 30 days, except where applicable law requires us to retain it longer (for example tax records). You may export Your Content at any time before termination via the export tools in your dashboard or by emailing support@matris.ai.

8. Intellectual property

MatrisAI, the MatrisAI brand, the dashboard interface and the underlying software are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for the duration of your subscription. You may not copy, modify, distribute, sell, sublicense, or reverse-engineer the Service except as expressly permitted by these Terms or applicable law.

Feedback or suggestions you send us about the Service may be used by MatrisAI without obligation to you.

9. Third-party services

The Service may integrate with third-party services (payment processors, sales-channel marketplaces, analytics, etc.). Your use of those services is governed by their own terms and privacy policies, and MatrisAI is not responsible for them. We will, however, only forward to a third party the data needed for the integration to work, as described in our Privacy Policy.

10. Warranty disclaimer

EXCEPT WHERE PROHIBITED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY SPECIFIC RESULT WILL BE ACHIEVED. WE TARGET 99.99% MONTHLY UPTIME ON A BEST-EFFORT BASIS BUT DO NOT GUARANTEE IT EXCEPT WHERE SPECIFICALLY COMMITTED IN A WRITTEN SLA WITH AN ENTERPRISE CUSTOMER.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MATRISAI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, OR LOST OR CORRUPTED DATA, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED EUR.

Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

12. Indemnification

You will defend, indemnify and hold harmless MatrisAI and its directors, employees and agents from and against any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of (a) Your Content, (b) your breach of these Terms, (c) your violation of any law or any third- party right, or (d) any dispute between you and your end-customers.

13. Governing law and disputes

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws principles. You and MatrisAI, LLC agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within San Francisco County, California for the purpose of resolving any dispute arising out of or related to these Terms or the Service, except that we may seek injunctive relief in any competent court to protect our intellectual property or the integrity of the Service.

Where you reside in the European Union, the United Kingdom or another jurisdiction whose mandatory consumer-protection laws cannot be waived by contract, this choice of law and forum does not deprive you of the protections of those mandatory laws.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced at least 30 days in advance via email to the address on file or via a notice in the dashboard. The "effective as of" date at the top of this page indicates the version currently in force. If you do not agree to the updated Terms, you may stop using the Service before they take effect.

15. General

These Terms, together with our Privacy Policy and any plan- specific terms presented to you at signup, form the entire agreement between you and MatrisAI about the Service. They supersede any prior agreement on the same subject. If any provision is held unenforceable, the remainder will remain in full force. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition or sale of assets.

16. Contact

The Service is operated by MatrisAI, LLC. You may contact us by email at support@matris.ai or by post at:

MatrisAI, LLC
2261 Market Street STE 85635
San Francisco, CA 94114
United States