The fastest way to reach us is by email. We read every message and reply within one business day on weekdays.
Pre-sales, account questions, billing, integrations, anything else.
What to include
If your message is about an account, please include the email address on the account so we can find it quickly. If it is about a specific store or site, paste the URL. If it is about an order, paste the order ID.
Sales and partnerships
For Enterprise pricing, custom SLAs, agency partnership terms, or marketplace listings, use the same address with subject line starting with "Sales:" so we route it to the right person.
Press
Press, brand assets and partnership announcements are handled through the same inbox - use subject "Press:". Brand assets are also available on the Press page in case you need logos or screenshots for an article.
Security and abuse
Vulnerability reports and abuse reports have dedicated pages with clearer instructions on what to include: